Website Terms & Conditions / Terms of Use

​

Effective Date: January 1, 2026

Welcome to The Kilpatrick Group website. These Terms & Conditions (“Terms”) govern your use of this website and any webpages, forms, resources, or services made available through it.

By accessing or using this website, you agree to these Terms. If you do not agree with these Terms, please do not use the website.

​

1. About The Kilpatrick Group

The Kilpatrick Group (“TKG,” “we,” “us,” or “our”) provides marketing, training, technology, lead generation, customer relationship management, and other support services to funeral homes, preneed professionals, and industry partners.

Our website may also provide consumers and families with educational information about funeral preplanning and opportunities to request additional information or connect with a participating funeral home or authorized representative.

​

2. Informational Purposes Only

Information provided on this website is intended for general educational and informational purposes.

Nothing on this website should be considered legal, tax, financial, medical, insurance, or other professional advice.

Funeral preplanning laws, insurance products, funding options, Medicaid rules, pricing, benefits, and other requirements may vary by state and individual circumstances. You should consult an appropriately licensed or qualified professional regarding your specific situation.

​

3. Insurance and Preneed Products

The Kilpatrick Group may work with funeral homes, insurance companies, funding providers, agents, or other professionals that offer preneed funeral products or services.

Availability, eligibility, benefits, guarantees, payment options, pricing, and other product terms are determined by the applicable funeral home, insurance company, funding provider, contract, and state law.

Information presented on this website does not constitute an offer of insurance or guarantee that any particular product, service, price, benefit, or funding option will be available to you.

​

4. Requests for Information

You may have the opportunity to submit your name, phone number, email address, or other information through forms on this website or related landing pages.

By submitting a request, you authorize us to use the information you provide to respond to your inquiry and, when appropriate, connect you with a participating funeral home, authorized preneed representative, or service provider related to your request.

Submitting a form does not obligate you to purchase any product or service.

Our collection and use of personal information is described in our Privacy Policy.

​

5. Text Message Communications

If you choose to receive text messages from The Kilpatrick Group, your participation is also subject to our SMS Terms & Conditions.

Consent to receive marketing text messages is not a condition of purchasing any product or service.

Message and data rates may apply. Message frequency may vary. You may reply STOP to opt out or HELP for assistance.

​

6. Email Communications

If you provide your email address, we may send information related to your inquiry, requested resources, appointments, educational materials, services, or other communications you have requested or agreed to receive.

You may unsubscribe from promotional email communications by using the unsubscribe instructions provided in the email.

​

7. Website Use

You agree to use this website only for lawful purposes.

You may not:

• Attempt to gain unauthorized access to the website, its systems, or associated accounts

• Interfere with the operation or security of the website

• Introduce viruses, malicious software, or harmful code

• Use automated systems to improperly collect information from the website

• Misrepresent your identity or submit false information

• Use the website in a manner that violates applicable laws or regulations

• Copy, reproduce, or distribute website content in violation of our intellectual property rights

We reserve the right to restrict or terminate access to the website if we believe it is being misused.

​

8. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, videos, presentations, marketing materials, photographs, designs, and other materials, is owned by or licensed to The Kilpatrick Group and is protected by applicable intellectual property laws.

You may view and use website content for your personal, noncommercial use.

You may not reproduce, modify, distribute, sell, publish, or commercially use our content without prior written permission from The Kilpatrick Group, except as permitted by law.

​

9. Third-Party Websites and Services

Our website may contain links to websites or services operated by funeral homes, insurance companies, technology providers, social media platforms, or other third parties.

These links are provided for convenience and informational purposes. The Kilpatrick Group does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.

Your use of third-party websites and services is subject to their own terms and privacy policies.

​

10. Accuracy of Information

We make reasonable efforts to provide useful and accurate information. However, information may occasionally contain errors, become outdated, or change without notice.

We do not guarantee that all information on the website will always be complete, current, accurate, or applicable to every situation.

We reserve the right to correct errors, update information, or modify website content at any time.

​

11. No Guarantee of Results

The Kilpatrick Group does not guarantee any particular outcome or result from using information, marketing services, lead generation programs, educational materials, funeral planning resources, or other services described on this website.

Results may vary depending on individual circumstances, participating funeral homes, market conditions, product availability, and other factors outside our control.

​

12. Website Availability

We strive to keep our website available and functioning properly, but we cannot guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, technical issues, upgrades, security concerns, or circumstances beyond our control.

​

13. Limitation of Liability

To the fullest extent permitted by applicable law, The Kilpatrick Group and its officers, employees, representatives, and affiliates will not be liable for indirect, incidental, special, consequential, or similar damages arising from your use of, or inability to use, this website or reliance on information provided through it.

Nothing in these Terms is intended to limit rights or remedies that cannot legally be limited under applicable law.

​

14. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

​

15. Changes to These Terms

We may update these Terms periodically to reflect changes in our website, services, business practices, or legal requirements.

When changes are made, the updated Terms will be posted on this page and the Effective Date at the top will be revised.

Your continued use of the website after updated Terms are posted constitutes your acceptance of the revised Terms.

​

16. Governing Law

These Terms will be governed by and interpreted in accordance with the laws of the State of Tennessee, without regard to conflict-of-law principles, except where another jurisdiction's laws are required to apply.

​

17. Contact Us

If you have questions regarding these Terms & Conditions, please contact:

The Kilpatrick Group
Email: tkgoffice@kilpatrickgroup.com
Phone: (615) 873-2350

​

​

​

SMS Terms & Conditions

Effective Date: January 1, 2026

By providing your mobile phone number and opting in to receive text messages from The Kilpatrick Group (“TKG”), you agree to these SMS Terms & Conditions.

​

SMS Program

The Kilpatrick Group may send text messages related to your request or interaction with us. Messages may include:

• Information about funeral preplanning and related services

• Responses to requests for information

• Appointment scheduling and reminders

• Seminar, webinar, or educational event information

• Follow-up communications

• Educational information and resources

• Information from or regarding a participating funeral home or authorized preneed representative identified in connection with your request

• Other service-related or promotional communications for which you have provided consent

Messages may be sent using automated technology.

​

Consent to Receive Text Messages

By opting in, you authorize The Kilpatrick Group to send text messages to the mobile number you provided.

Your consent to receive marketing text messages is not a condition of purchasing any goods or services.

You represent that you are the subscriber or authorized user of the mobile number provided and are authorized to consent to receive messages at that number.

​

Message Frequency

Message frequency varies depending on your requests, interactions, and the services or information you have requested.

​

Message and Data Rates

Message and data rates may apply. Your mobile carrier's standard messaging and data rates will apply to messages sent and received.

Please contact your wireless provider if you have questions about your text or data plan.

​

How to Opt Out

You may stop receiving text messages at any time by replying STOP to any message you receive from us.

After you opt out, you may receive one final text message confirming that your request has been processed. You will not receive additional SMS messages from that messaging program unless you subsequently provide consent to receive them again.

You may also contact The Kilpatrick Group directly to request that text communications be stopped.

​

Help

For assistance, reply HELP to any text message or contact:

The Kilpatrick Group
Email: tkgoffice@kilpatrickgroup.com
Phone: (615) 873-2350

​

Privacy

Your privacy is important to us. Information collected through our SMS program will be handled in accordance with our Privacy Policy.

We do not sell your mobile phone number or SMS opt-in consent information for monetary consideration.

We do not share your SMS opt-in consent with unaffiliated third parties for their own marketing or promotional purposes.

When you specifically request information or services associated with a participating funeral home or authorized representative, information necessary to respond to that request may be provided to the appropriate party as described in our Privacy Policy.

​

Supported Carriers

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless service provider and is not guaranteed by The Kilpatrick Group.

​

Changing Your Mobile Number

If you change or discontinue the mobile phone number you used to opt in, please notify The Kilpatrick Group so we can update our records and communication preferences.

​

Changes to These Terms

The Kilpatrick Group may update these SMS Terms & Conditions periodically to reflect changes in our messaging program, business practices, technology, or applicable requirements.

Any updated terms will be posted on our website with a revised Effective Date.

​

Contact Us

If you have questions regarding these SMS Terms & Conditions, please contact:

The Kilpatrick Group
Email: tkgoffice@kilpatrickgroup.com
Phone: (615) 873-2350